ORDER PLACEMENT

You can place your order in the following ways:

• From our electronic shop at www.zeliacosmetics.com, using the electronic shopping basket

The products will be dispatched to you on the following working day, following confirmation of payment; the legal tax receipt or invoice will be enclosed in the package.

• Through e–mail at zelia@zeliacosmetics.com, or on the phone by calling +302310330206

After browsing through our electronic shop and selecting the products you are interested in, describe them, adding their code numbers and quantities you want, as well as the address they are to be dispatched to, either in your electronic message or on the phone, from Monday to Friday 10:00-15:00.  In turn, we will respond to inform you about product availability, cost and postage. You then confirm your order and pay for it it through credit or debit card, through PayPal, through bank deposit or pay-on-delivery (offered for dispatches in Greece).

Whichever manner of payment you may choose, you will immediately receive a confirmation e-mail message recording all data concerning your order.

RETURN POLICY

You have the right to return the products you bought online or by other means of distance selling, such as phone, mail order or home sellers, within 14 days from the date of receipt. You will get back the full paid amount, including delivery costs to you (excluding any additional costs due to your choice to use a delivery method other than the cheapest standard way we offer). If the end of the withdrawal period coincides with a holiday, the deadline is extended until the next working day. To cancel your purchase, you must inform ZЄLIA HERBAL HOLISTIC COSMETICS of this wish. It is not enough to simply return the products. We will execute the above refund within 14 days of receiving the cancellation request, once we have received the returned products, using the same means of payment that you used for the original transaction. The cost of returning the products is your own expense. To fulfil your right of withdrawal, you must notify us of your decision to withdraw by letter, fax or e-mail. The letter of withdrawal must state the following:

«To ZELIA Herbal Holistic Cosmetics

Leontos Sofou 20 – PO Box D1807

Thermi – Postal Code 57001

Tel: +302310330206

e-mail: zelia@zeliacosmetics.com

I hereby inform you that I withdraw from the purchase of your following products:

……………………………………………, which I received on… /… /… from the courier company ..…………………

Name: …………………………………………………

Address: …………………………………………..

Date: ……………………………………… .. »

PAYMENT METHODS

• Using a credit or debit or pre-paid card

If you select to pay for your order through a credit, debit or pre-paid card, you will be transferred to the website of the bank we work with, and you have to follow the procedure indicated. Before confirming your order, your card will be pre-approved and the total amount for your order reserved.   This reservation is valid until the order has been confirmed, after which point the amount reserved will be collected.

Our electronic shop at www.zeliacosmetics.com accepts payments through credit, debit and pre-paid Visa, Mastercard, Maestro, American Express, Diners cards as well as through the use of Masterpass electronic wallet.

• PayPal payment

You can use the PayPal electronic payment gate to pay for your order.  Charges for this service come to 3.4% + 0.35 EUR according to the official notification by www.paypal.com

• Bank Deposit or Transfer to a bank account:
• NATIONAL BANK

IBAN: GR1901108630000086300375911 (Holder: TSESMESIDOU, APHRODITE)

• ALPHA BANK

IBAN: GR4501407050705002002019329 (Holder: TSESMESIDOU, APHRODITE)

PIRAEUS BANK

IBAN: GR9801710770006077162364515 (Holder: TSESMESIDOU, APHRODITE)

In this case, please record your full name and order number as, in as well as the reason for the deposit.  If you have selected to make a payment through another bank, rather than the ones above, you may have to bear the extra charge for such an inter-bank transaction.

To accelerate the dispatch procedure of the products you chose, you can send the receipt of your payment by FAX to +30 2310-330208 or by e-mail to: zelia@www.zeliacosmetics.com

• Pay-on-delivery / Cash (Valid only for Greece)

The charge for cash on delivery is 2,50 € and the cost of delivery on Saturday is 3,50 €.

Pay-on-delivery for products dispatched to other countries is not possible.

SECURITY OF TRANSACTIONS

If you have selected to pay by credit or debit or pre-paid card, your transaction will be processed under the security system of the National Bank or ALPHA BANK, which apply the Secure Sockets Layer (SSL) protocol using 128bit encryption (the most powerful to date). This way, your personal data are encrypted and cannot be read or changed while being transferred over the Internet.

Furthermore, in order to avoid fraud/malicious transactions, there is the online Fraud Detection & Prevention system to protect money collection through our electronic shop. Finally, all money collections are secured through the Verified-by-Visa and Master Card Secure Code (3D Secure) services, which minimise disputes by our clientele.

 DISPATCHES – POSTAGE

Your orders are dispatched using a courier service.  Delivery time is 2-4 working days for deliveries within Greece.

Orders from countries outside Greece are shipped by DHL Express. The DHL Express delivery time is 1-2 business days.

For delivery outside the EU, the client is responsible for customs clearance and for payment of any charges due to import duties or custom services.

www.zeliacosmetics.com is not responsible for non-observance of estimated delivery times, when these are caused by the transport companies, or wrong contact/address data given by the customer or force majeure.

 TRANSPORT COST WITHIN GREECE

• Transport cost within Greece is 3.6 € when dispatched by a courier service.
• FREE Delivery:  For purchases over € 50.00, when dispatched within Greece.

 TRANSPORT COST WITHIN EU

• Transport cost within EU is 14.0 €, dispatched by DHL Express.
• FREE Delivery:  For purchases over € 100.00, dispatched by DHL Express

TRANSPORT COST OUTSIDE EU

• Transport cost outside EU is 18.0 €, dispatched by DHL Express.
• FREE Delivery:  For purchases over € 150.00, dispatched by DHL Express

 

 

* If you prefer another manner of dispatch or want to cancel your order (if it has not already been sent), please, contact us by calling

 +30 2310 330206 or send a message to e–mail: zelia@zeliacosmetics.com